Call Centre for Microsoft Teams
Design and deliver a great customer experience easily. Heedify Contact Centre is native Teams App, very easy to setup and offers advanced reporting, call recording and business app integration.
All what you need to build a great customer experience
Being a native Microsoft 365 application built on top of Microsoft Graph API with teams telephony system and a SaaS product, our solution are very easy to setup (no installation required) and guarantees a high level of resiliency and flexibility
Heedify Contact Centre offer routing logic such as IVR, Transfers, Queues and presence based routing.
Call recording and PowerBi embedded reports enable functional admins to efficiently monitor service perforance and SLA
Native Teams Agent console for a cohesive experience
The Heedify agent console presents all required data for agent such as queue live status, current call timeline and advanced business app integrations.
Monitor efficiently customer experience with embedded PowerBi reports
Heedify embedded PowerBi standard reports come with common contact center KPI. Any organization can customize it’s report template.
With RealTime Dahsboard, supervisor can easily monitor global service status live.
To enable admin and team leader to better track performance and user experience we include ton of reports about calls, agents, performance and we keep data for 12 moths so that admin can have a 360 degree view about the business
we developed a performant permissions system secures access to of reports