Add the right piece to your teams telephony system
Organizations may have different needs depending on their size, activities or their end users proper needs. we at Heedify built a suit of Customer Experience solution that enable people do better in each situation
you may be happy with Teams Call Queue and A.A but you just need a comprehensive reporting system to analyze performance of your service and agents. Heedify Reports for Teams Call Queue is built for this.
Receptionist console is a usual need when organization want to move to teams, the receptionist have specific needs that Teams don’t offer, Heedify Receptionist console is the answer to this need.
The last common need is a reliable call center solution that enable complex call flows and advanced integration to organization internal tools such as ITSM (ServiceNow, Freshdesk and CRM like Salesforce), Heedify Call Center is the solution to build awesome customer experience.
Reports for Teams Call Queue
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Call flow managed by Teams Call Queue
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Unlimited Agents
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Pricing per Queue
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Analytics for 12 months calls history
Teams Call Center
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Call Flow managed by Heedify via Graph API
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Unlimited Agent
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Pricing per Agent
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Agent console as Native Teams App
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Live queue status view
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Real Time and historical reports
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ITSM and CRM integration
Teams Receptionist Console
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Call Flow managed by Heedify via Graph API
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Unlimited Agent
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Pricing per Agent(Receptionist)
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Advanced Console as teams native App
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Azure Active Directory integration
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Outlook and Chat bot Integration