Add the right piece to your teams telephony system

Organizations may have different needs depending on their size, activities or their end users proper needs. we at Heedify built a suit of Customer Experience solution that enable people do better in each situation.

Rates shown are per named user and are billed annually.

Teams Call Centre​

Effective management of customer calls
60 Monthly
  • Call Flow managed by Heedify via Graph API ​
  • Agent console as Native Teams App ​
  • IVR (Interactive Voice Response)
  • Advanced call routing
  • RealTime Dashboard
  • Call Analytics

Attendant Console

Advanced call management
70 Monthly
  • All features available for Call Center
  • Simultaneous Attendant Calls management
  • Calendar and Directory integration
  • External Contact management
  • Note management

Teams Contact Center​​

Integrated Contact Centre for Microsoft Teams
80 Monthly
  • All features available for Attendant Console
  • CRM and ITSM integration
  • Call Recording
  • Chat Routing
  • Web Chat