Heedify

Attendant console

Receptionist console for Microsoft Teams

 Give Receptionist the tools to be more efficient and perform a wide range of tasks in the Teams client directly.

 

Provide a professional telephony environment for your receptionists using Microsoft Teams

Microsoft Teams is a perfectly suited platform for most business users, but it is still very insufficient for people with advanced telephony such as receptionists.

Heedify Receptionist console is a Native Teams application that adds all the functionality required for the operator to effectively manage customer calls.

Being a native Microsoft 365 application using the Microsoft Graph API with the Teams telephony system and being a 100% cloud product (SaaS), our solution is very easy to set up (no installation required) and guarantees a high level of resilience and flexibility

All the features a receptionist needs with a consistent experience

Heedify Receptionist Console is a native Teams app that complements the Teams client with the features and integrations needed for the day-to-day receptionist tasks while best respecting the Teams user experience.

 

All the features for a professional receptionist

Reception and waiting file 
  • Personalized welcome message
  • Flash message, emergency message
  • Music in queue
  • Monitoring queue status
  • Selection agents (Round Robin, Parallel, …)
Contact management
  • Personal (external) contacts
  • Monitor the presence status of people in the company
  • Add personal notes on contacts
Call management
  • Caller ID
  • Blind transfer
  • Supervised transfer
  • Conferencing
  • Call history
Integrations
  • Active Directory integration
  • Messaging integration
  • Chatbot integration
  • Outlook calendar integration

Monitor Effectively customer experience through comprehensive reporting

To allow the administrator and team leader to better monitor performance and user experience, let’s provide several reports on calls, agents, performance.

The data is kept for 12 months so that the administrator can have a 360-degree view of the activity of his teams.

We have developed a powerful authorization system securing access to reports.