Report for teams Call Queue

Reports for Teams Call Queue and A.A

Turn easily Microsoft Teams Cloud Call Queue and Automated Attendant into a real Call Center with Heedify Advanced Reports and Analytics

Make the most from Microsoft Teams voice system

Microsoft Teams Call Queue and A.A are a simple integrated tool that covers most of Enterprise call queuing needs. Heedify Reports and Analytics for Teams is the perfect add-on to upgrade Teams Call Queue and AA to a real Call Center.


Native integration to Teams

Discover a smart cloud solution that connects to your Microsoft teams tenant via native API and enable call center reports​.

Keep it all cloud

Heedify reports for Microsoft teams call queue and auto attendant is 100 % cloud solution that integrates into your Teams Collaboration platform in minutes(really in minutes)​

360 degrees view

Heedify advanced report gives to your business 360 degree view about the team activity. Rich and comprehensive graphs highlights main needed data to pilot business activity.​

Near real time notification

Get notified in near real time once a customer call is missed. Mail Notification only.​

12 months data retention

You can use 1 year history data to better track the performance of your teams and business

Granular user permission management

Manage permissions to control who can view each report​​

Stay at scale across all your devices

Whether in browser, on tablet, smartphone or even your digital wall , stay close to your teams

Some of our report features


Don’t see want you want in the list above ?

Don’t worry we can fit your business needs and create special KPIs for you .

Don’t hesitate to let us know

One unique price

Per queue