Bring your Customer Service to Microsoft Teams

Finally, a native Contact Centre and Attendant Console that's both powerful and easy to use. Create delightful customer experiences.

heedify Customer Experience

The Contact Center and Receptionist Console your Customers, Agents and your IT Will Love

Heedify Customer Experience enables organizations to capitalize on their Microsoft 365 investment by integrating the contact center into Microsoft Teams as the unique communications hub. Heedify CX suite includes an advanced Attendant Console and Call Center solution for Microsoft Teams. It can be setup for any organization in one hour whether organization is using a Direct routing, Microsoft Calling plan or Operator Connect.

They Trust Us

Attendant Console

Heedify Receptionist Console is a native Teams app that adds to Teams client the features and integrations needed for the day-to-day receptionist tasks …

Contact Center

Heedify Call Center is a native Microsoft Teams application, 100% Microsoft graph APIs based and offers all the necessary functionality and integrations such as IVR, queues, routing, reporting and call recording.

Heedify removes all the barriers to build an exceptional customer experience

The Heedify CX suite solved the pain points for the customer, the call center agent and the IT department that organizations used to encounter in any call center project in the past.

Easy to Setup

Being 100% native Teams, Heedify CX will be setup in less then 1 hour in any tenant.

Native Teams

Heedify Teams application extends Teams experience.


Microsoft 365 development respected from authentication to data management.

Powerful tools and features

All the features Agents, business manager and IT need to satisfy customers.

Report every single event

Real-Time and historical reports gives business 360 degree views how thinks goes.

Self Service

Granular access to all person involved on customer services for self services.

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