Bring your Customer Service to Microsoft Teams
Finally, a native Contact Centre and Attendant Console that's both powerful and easy to use. Create delightful customer experiences with Microsoft Teams and Heedify.
The Contact Center and Receptionist Console your Customers, Agents and your IT Will Love
Heedify Customer Experience enables organizations to capitalize on their Microsoft 365 investment by integrating the contact center into Microsoft Teams as the unique communications hub. Heedify CX suite includes an advanced Attendant Console and Call Center solution for Microsoft Teams. It can be setup for any organization in one hour whether organization is using a Direct routing, Microsoft Calling plan or Operator Connect.
Heedify Receptionist Console is a native Teams app that adds to Teams client the features and integrations needed for the day-to-day receptionist tasks …
Heedify Call Center is a native Microsoft Teams application, 100% Microsoft graph APIs based and offers all the necessary functionality and integrations such as IVR, queues, routing, reporting and call recording.
Heedify removes all the barriers to build an exceptional customer experience
The Heedify CX suite solved the pain points for the customer, the call center agent and the IT department that organizations used to encounter in any call center project in the past.