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Bring your Customer Service to Microsoft Teams
Finally, a native Contact Centre and Attendant Console that's both powerful and easy to use. Create delightful customer experiences with Microsoft Teams and Heedify.
The Contact Center and Receptionist Console your Customers, Agents and your IT Will Love
Heedify Customer Experience enables organizations to capitalize on their Microsoft 365 investment by integrating the contact center into Microsoft Teams as the unique communications hub. Heedify CX suite includes an advanced Attendant Console and Call Center solution for Microsoft Teams. It can be setup for any organization in one hour whether organization is using a Direct routing, Microsoft Calling plan or Operator Connect.
Attendant Console
Heedify Receptionist Console is a native Teams app that adds to Teams client the features and integrations needed for the day-to-day receptionist tasks …
Contact Center
Heedify Call Center is a native Microsoft Teams application, 100% Microsoft graph APIs based and offers all the necessary functionality and integrations such as IVR, queues, routing, reporting and call recording.
Heedify removes all the barriers to build an exceptional customer experience
The Heedify CX suite solved the pain points for the customer, the call center agent and the IT department that organizations used to encounter in any call center project in the past.
Easy to Setup
Being 100% Graph API based, Heedify CX can be setup in less then 1 hour in any Microsoft tenant.Management and changes are as simple as updating Microsoft Teams configurations.
Native Teams
Heedify Teams application extends Teams experience. Agents, customers and IT feel Heedify CX is part of the Microsoft 365 suite.
Secure
Heedify CX has been certified by the Microsoft 365 App Compliance Program that Heedify is following market standards in their security, compliance and software development quality.
Powerful tools and features
Heedify CX includes Contact Center and Attendant market standards feature and more. The platform offers agent and supervisor interface on top of a flexible routing and reporting engine.
Report every single event
Real-Time reports gives business 360 degree views how things goes live. The Heedify CX platform historical data is used to build PowerBi reports easily customisable and embedded to report portal.
Self Service
Heedify CX platform has built in delegation features, agents, IT and business can manage configurations in a self service fashion.
