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Being 100% Graph API based, Heedify CX can be setup in less then 1 hour in any Microsoft tenant.Management and changes are as simple as updating Microsoft Teams configurations.
Heedify Teams application extends Teams experience. Agents, customers and IT feel Heedify CX is part of the Microsoft 365 suite.
Heedify CX has been certified by the Microsoft 365 App Compliance Program that Heedify is following market standards in terme security, compliance and software development quality.
Heedify CX includes Contact Center and Attendant market standards feature and more. The platform offers agent and supervisor interface on top of a flexible routing and reporting engine
Real-Time reports gives business 360 degree views how thinks goes live. The Heedify CX platform historical data is used to build PowerBi reports easily customisable and embedded to report portal.
Heedify CX platform has built in delegation features, agents, IT and business can manage configurations in a self service fashion.