Attendant-Console

Native Attendant Console for Microsoft Teams

Empower your receptionist with the right tool. Provide a professional telephony environment for your receptionists using Microsoft Teams

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The Professional telephony your receptionists will love

Heedify Receptionist console is a Native Teams application that adds all the features required for the operator to effectively manage customer calls

Simplified card issuing

Being 100% native Teams, Heedify Attendant Console will be setup in less than 1 hour in any tenant for any PSTN connectivity option.

Call Tranfer

Advanced call management

Using drag-and-Drop, double clicks or shortcuts, attendant will be able to do blind transfer or consulted one.

Contact Management

Efficient contact management

Heedify Attendant enable you to manage not only contact enabled fort Teams but slo external contacts.

Advanced call Queueing​

Multiple features like Skill based routing or in queue position announcement will Lower abandonment rates.

VIP priority

You can define VIP contacts, they will never be queued for long time.

Advanced Analytics​

Real-Time and historical powerBi based reports let you make decisions based on clear data. ​

Heedify Integrations

Easily integrate with your CRM

We make it fast and easy for your business to delight customers and employees by integrating Contact Centre to your CRM.

FAQ

Heedify Attendant Console is 100 %  based on Microsoft Graph API. You need to consent some permissions to enable Heedify Cloud manage Calls.There is no infrastructure requirement.  

 

Heedify Attendant Console supports any type of PSTN connectivity To Microsoft Teams. Microsoft Calling Plan, Direct Routing and Operator Connect are all supported. 

Yes. We offer 30 days trail period for free. to request a trial you just need to contact us or your System integrator.

Yes. Our partners are authorized to start a free trail period for you. 

The Heedify Attendant Console is licensed per named user, it is billed annually. You dont have any other cost.