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Attendant-Console

Native Attendant Console for Microsoft Teams

Empower your receptionist with the right tool. Provide a professional telephony environment for your receptionists using Microsoft Teams.
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The Professional telephony your receptionists will love

Heedify Receptionist console is a Native Teams application that adds all the features required for the operator to effectively manage customer calls.
Simplified

Being 100% native Teams, Heedify Attendant Console will be setup in less than 1 hour in any tenant for any PSTN connectivity option.

Advanced call management

Using drag-and-Drop, double clicks or shortcuts, attendant will be able to do blind or consultative transfer.

Efficient contact management

Heedify Attendant enable you to manage not only contact enabled for Teams but also external contacts.

Advanced call Queueing​

Multiple features like Skill based routing or in queue position announcement will reduce abandonment rates.

VIP priority

You can define VIP contacts, they will never be queued for long time.

Advanced Analytics​

Real-Time and historical powerBi based reports let you make decisions based on clear data. ​

FAQ

Heedify receptionist console is a Teams voice client, calls rings directly on the receptionist console. Receptionist answer and manages the calls in the same interface. No interface change is required.

Heedify Attendant Console is 100 %  based on Microsoft Graph API. You need to consent some permissions to enable Heedify Cloud manage Calls. There is no infrastructure requirement.  

Heedify Attendant Console supports any type of PSTN connectivity To Microsoft Teams.  Microsoft Calling Plan, Direct Routing and Operator Connect are all supported. 

Yes, we offer a 30-day free trial. To request a trial, simply contact us or reach out to your system integrator.

Yes, our partners are authorized to initiate a free trial period for you.

The Heedify Attendant Console is licensed per named user, it is billed annually. You dont have any other cost. 

 

Ready to get started?

Heedify

GET in touch

  • contact@heedify.io
  • 10 rue de la Paix, 75002 Paris
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