Contact-Centre
Native Teams Contact Centre
Design and deliver a great customer experience easily. Heedify Contact Centre is native Teams App, very easy to setup and offers advanced reporting, call recording and business app integration.
All what you need to build a Great Customer Experience
Heedify Contat Centre is a Native Cloud Solution designed for Microsoft Teams. We removed all the barriers to create a smooth customer experience. Heedify CX can be setup in ONE HOUR whether your organization is using Calling Plan, Direct Routing or Operator Connect. While integrating all the feature you need such as queues, IVR and call recording we kept the experience very simple for you and your agents.
Monitor efficiently your centre
Heedify Contact Centre includes advanced reports with contact centre KPI and granular permissions. Improve your team productivity and performance. Get a single view of your customers.
RealTime Dashboard
With RealTime Dashboard, supervisors can easily monitor global service status live.
Call Recording
Contact Centre interactions can be recorded and securely stored. Recordings are a key feature to monitor service quality and agent training.
Easy to Setup
Being 100% native Teams, Heedify CX will be setup in less than 1 hour for your Microsoft 365 tenant.
Advanced call Queueing
Multiple features like VIP priority and position announcement will lower abandonment rates.
Smart IVR
Use Interactive voice response (IVR) to better match customer needs to your agents skills.
Call Recording
Contact center recording for effective quality assurance.
Advanced Analytics
Real-Time and historical powerBi based reports let you make decisions based on clear data.
Chat and WebChat
Chat boosts customer satisfaction and increases conversion rates by giving quick answers.
