Native Teams Contact Centre
Design and deliver a great customer experience easily. Heedify Contact Centre is native Teams App, very easy to setup and offers advanced reporting, call recording and business app integration.
All what you need to build a Great Customer Experience
Heedify Contat Centre is a Native Cloud Solution designed for Microsoft Teams. We removed all the barriers to create a smooth customer experience. Heedify CX can be setup in ONE HOUR whether your organization is using Calling Plan, Direct Routing or Operator Connect. While integrating all the feature you need such as queues, IVR and call recording we kept the experience very simple for you and your agents.
Monitor efficiently your centre
Heedify Contact Centre includes advanced reports with contact centre KPI and granular permissions. Improve your team productivity and performance. Get a single view of your customers.
With RealTime Dashboard, supervisors can easily monitor global service status live.
Contact Centre interactions can be recorded and securely stored. Recordings are a key feature to monitor service quality and agent training.
Integrate with your business apps
We make it fast and easy for your business to delight customers and employees by integrating Contact Centre to your CRM.