Contact-Centre

Native Teams Contact Centre

Design and deliver a great customer experience easily. Heedify Contact Centre is native Teams App, very easy to setup and offers advanced reporting, call recording and business app integration.

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All what you need to build a Great Customer Experience

Heedify Contat Centre is a Native Cloud Solution designed for Microsoft Teams. We removed all the barriers to create a smooth customer experience. Heedify CX can be setup in ONE HOUR whether your organization is using Calling Plan, Direct Routing or Operator Connect. While integrating all the feature you need such as queues, IVR and call recording we kept the experience very simple for you and your agents.

Heedify reporting portal

Monitor efficiently your centre

Heedify Contact Centre includes advanced reports with contact centre KPI and granular permissions. Improve your team productivity and performance. Get a single view of your customers.

RealTime Dashboard

With RealTime Dashboard, supervisors can easily monitor global service status live.

Heedify Real-Time

Call Recording

Contact Centre interactions can be recorded and securely stored. Recordings are a key feature to monitor service quality and agent training.

Easy to Setup

Being 100% native Teams, Heedify CX will be setup in less than 1 hour for your Microsoft 365 tenant.

Advanced call Queueing

Multiple features like VIP priority and position announcement will lower abandonment rates.

Smart IVR

Use Interactive voice response (IVR) to better match customer needs to your agents skills.

Call Recording

Contact center recording for effective quality assurance.

Advanced Analytics

Real-Time and historical powerBi based reports let you make decisions based on clear data.

Chat and WebChat

Chat boosts customer satisfaction and increases conversion rates by giving quick answers.

Heedify Integrations

Integrate with your business apps

We make it fast and easy for your business to delight customers and employees by integrating Contact Centre to your CRM.