Contact-Centre
Native Teams Contact Centre
Design and deliver an exceptional customer experience with ease. Heedify Contact Centre is native Teams App that's simple to set up and offers advanced features like reporting, call recording and business app integration.
All what you need to build a Great Customer Experience
Heedify Contact Centre is a native cloud solution designed for Microsoft Teams. We’ve removed all barriers to ensure a seamless customer experience. Heedify CX can be set up in just one hour, whether your organization uses Calling Plan, Direct Routing, or Operator Connect. With essential features like queues, IVR, and call recording, we've maintained a simple and intuitive experience for both you and your agents.
Monitor efficiently your Centre
Heedify Contact Centre includes advanced reports with contact centre KPI and granular permissions.
Improve your team productivity and performance. Get a single view of your customers.
RealTime Dashboard
With RealTime Dashboard, supervisors can easily monitor global service status live.
Call Recording
Contact Centre interactions can be recorded and securely stored.
Recordings are a key feature to monitor service quality and agent training.
Easy to Setup
Being 100% native Teams, Heedify CX will be setup in less than 1 hour for your Microsoft 365 tenant.
Advanced call Queueing
Multiple features like VIP priority and position announcement will lower abandonment rates.
Smart IVR
Use Interactive voice response (IVR) to better match customer needs to your agents skills.
Call Recording
Contact center recording for effective quality assurance.
Advanced Analytics
Real-Time and historical powerBi based reports let you make decisions based on clear data.
Chat and WebChat
Chat boosts customer satisfaction and increases conversion rates by giving quick answers.
Integrate with your business apps
We make it fast and easy for your business to delight customers and employees by integrating Contact Centre to your CRM.